Hospital Policies

Appointment Policy  

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We are open at 7:30 in the morning for drop-off procedures and surgeries, and our scheduled appointments begin at 9:00 am.

     For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet between the hours of 7:30-8:30 am and leave him/her with us for a portion of the day. We will ask you to "drop off"  in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions or set up a "pick-up" time.  

     For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. 
For your convenience, we accept Visa, MasterCard, cash and personal checks, and CareCredit.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier.